{"id":7918,"date":"2023-12-19T10:52:37","date_gmt":"2023-12-19T09:52:37","guid":{"rendered":"https:\/\/absl.cz\/?post_type=avada_portfolio&p=7918"},"modified":"2024-02-01T11:00:53","modified_gmt":"2024-02-01T10:00:53","slug":"conectart-bodoval-hned-ve-trech-soutezich","status":"publish","type":"avada_portfolio","link":"https:\/\/absl.cz\/cs\/news\/conectart-bodoval-hned-ve-trech-soutezich\/","title":{"rendered":"Conectart bodoval hned ve t\u0159ech sout\u011b\u017e\u00edch"},"content":{"rendered":"

ABSL Diamonds, ECCCSA a Czech Contact Center Award po\u0159\u00e1dan\u00e1 Asociac\u00ed ADMEZ jsou t\u0159i presti\u017en\u00ed akce, kter\u00e9 spojuje t\u00e9ma kontaktn\u00edch center. Zat\u00edmco ABSL a p\u0159ed\u00e1v\u00e1n\u00ed cen ADMEZ m\u011bly des\u00e1t\u00e9 v\u00fdro\u010d\u00ed, ECCCSA m\u011bla ji\u017e dvac\u00e1t\u00fd t\u0159et\u00ed ro\u010dn\u00edk.<\/p>\n

Ve v\u0161ech zm\u00edn\u011bn\u00fdch sout\u011b\u017e\u00edch, z nich\u017e dv\u011b jsou \u010desk\u00e9 a jedna celoevropsk\u00e1, se um\u00edstil i Conectart<\/a>, nejv\u011bt\u0161\u00ed provozovatel kontaktn\u00edch center v \u010cesku.<\/p>\n

ABSL Conference 2023 (Association of Business Service Leaders) prob\u011bhla 1. 11. a b\u011bhem slavnostn\u00ed ceremonie si odnesl Conectart diamantov\u00e9 ocen\u011bn\u00ed v kategorii \u201cBusiness Innovation\u201d, kde usp\u011bl s Projektem Sunrise ve spolupr\u00e1ci se spole\u010dnost\u00ed Daktela. Ten implementuje um\u011blou inteligenci pro precizn\u00ed pl\u00e1nov\u00e1n\u00ed provozu call centra. K v\u00edt\u011bzstv\u00ed p\u0159isp\u011bli tak\u00e9 unik\u00e1tn\u00ed chatboti a voiceboti, kte\u0159\u00ed zefektivnili n\u00e1bor a zau\u010den\u00ed nov\u00fdch uchaze\u010d\u016f. \u00dasp\u011bch m\u011bla tak\u00e9 aplikace Mood Logger, d\u00edky n\u00ed\u017e se Conectart star\u00e1 o du\u0161evn\u00ed zdrav\u00ed a pracovn\u00ed pohodu sv\u00fdch zam\u011bstnanc\u016f.<\/p>\n

Vyhl\u00e1\u0161en\u00ed ECCCSA Awards 2023 (European Contact Centre & Customer Service) se konalo 21. 11. Zde byl Conectart nominov\u00e1n spole\u010dn\u011b s partnerem Samsung hned ve dvou kategori\u00edch: \u201cMost Effective Application of Technology\u201d a \u201cBest Use of Data & Insights\u201d. Za prvn\u00ed jmenovanou kategorii obdr\u017eeli jako jedin\u00ed speci\u00e1ln\u00ed cenu poroty \u201cHighly Commended Award\u201d.<\/p>\n

N\u00e1sleduj\u00edc\u00edho dne se uskute\u010dnil Czech Contact Center Day, kter\u00fd po\u0159\u00e1dala ADMEZ (Asociace direct marketingu, e-commerce a z\u00e1silkov\u00e9ho obchodu). Na t\u00e9to akci usp\u011bl Conectart v sout\u011b\u017ei hned ve t\u0159ech kategori\u00edch. Prvn\u00ed z nich je \u201cLid\u00e9\u201d, kde zv\u00edt\u011bzil s aplikac\u00ed Mood Logger, je\u017e podporuje du\u0161evn\u00ed zdrav\u00ed zam\u011bstnanc\u016f. D\u00edky tomu se poda\u0159ilo Conectartu sn\u00ed\u017eit jejich fluktuaci o 5 % a vn\u00edm\u00e1n\u00ed stresov\u00e9 z\u00e1t\u011b\u017ee kleslo o cel\u00fdch 17 %.<\/p>\n

V kategorii \u201cKlienti\u201d si Conectart spole\u010dn\u011b s Daktelou a Samsungem odnesl druh\u00e9 m\u00edsto za v\u00fd\u0161e zm\u00edn\u011bn\u00fd Projekt Sunrise. Conectart byl toti\u017e prvn\u00edm, kdo jejich n\u00e1stroj implementoval do provozu. S pomoc\u00ed n\u00e1stroje byla nejen zv\u00fd\u0161en\u00e1 predikce provozu call center, ale tak\u00e9 se usnadnilo pl\u00e1nov\u00e1n\u00ed sm\u011bn pro zam\u011bstnance a u\u0161et\u0159ilo se 40 % \u010dasu team leadera.<\/p>\n

T\u0159et\u00ed m\u00edsto si n\u00e1sledn\u011b Conectart vybojoval v kategorii \u201cTechnologie\u201d. Konkr\u00e9tn\u011b za implementaci chatbot\u016f a voicebot\u016f v r\u00e1mci HR odd\u011blen\u00ed. V\u00fdsledkem je 30% \u00faspora \u010dasu HR specialist\u016f a sn\u00ed\u017een\u00ed odpadu nov\u00fdch zam\u011bstnanc\u016f v prvn\u00edm m\u011bs\u00edci a\u017e o 60 %.<\/p>\n

\n

\u201eOpravdu m\u011b t\u011b\u0161\u00ed, s jak\u00fdm \u00fasp\u011bchem jsme se na sout\u011b\u017e\u00edch setkali. Ji\u017e l\u00e9ta jsem podporovatelem nejmodern\u011bj\u0161\u00edch technologi\u00ed a s jejich implementac\u00ed budeme i v budoucnu pokra\u010dovat. Um\u011bl\u00e1 inteligence je velk\u00fdm pomocn\u00edkem a d\u00edky n\u00ed m\u016f\u017eeme zjednodu\u0161it a zp\u0159\u00edjemnit \u017eivot nejen na\u0161im zam\u011bstnanc\u016fm, ale i klient\u016fm,\u201d<\/p>\n<\/blockquote>\n

dod\u00e1v\u00e1 Petr Studni\u010dka, gener\u00e1ln\u00ed \u0159editel spole\u010dnosti Conectart.<\/p>\n<\/div>

Origin\u00e1ln\u00ed \u010cl\u00e1nek<\/span><\/a><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":7911,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"portfolio_category":[35],"portfolio_skills":[],"portfolio_tags":[],"class_list":["post-7918","avada_portfolio","type-avada_portfolio","status-publish","format-standard","has-post-thumbnail","hentry","portfolio_category-absl-v-mediich"],"acf":[],"yoast_head":"\nConectart bodoval hned ve t\u0159ech sout\u011b\u017e\u00edch - absl<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/absl.cz\/cs\/news\/conectart-bodoval-hned-ve-trech-soutezich\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conectart bodoval hned ve t\u0159ech sout\u011b\u017e\u00edch - 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