Celebrating a Decade of digital eXpertise, customer eXperience and service eXcellence.

November 1 – 2 | Courtyard by Marriott Hotel, Brno

The Conference is held under the Auspices of the City of Brno

Join us for this unique conference experience in Brno!

With one of the highest densities of global service professionals in Europe and with a well deserved reputation for innovation, quality and world clas business in technology, the City of Brno is the hotspot for growing business services.

2 intensive days

500 + attendees

80 + speakers

Keynotes, Panel Debates & Breakout sessions

Masterclasses, Expert Roundtables

Partner’s Expo Area

Networking & Business Development Opportunities

Meet top sector leaders in Courtyard by Marriott Hotel in Brno Courtyard by Marriott Brno offers exclusive accommodation in scandinavian style with fantastic views over Brno, excellent cuisine and spacious and modern high-tech conference space.

Topics & Highlights

Beyond digital innovation and AI

Towards service excellence

Cybersecurity and tech leaps

Leveraging ESG responsibilities

Towards sustainable finance & operational models

Leadership skills in times of change

People-focused environment and personal endurance

Future leadership mindset

Education & talent management



Diamond Partner

Platinum Partners

Supporting Partners

Media Partners

Digital Partner

Technical Partner

Become an active and engaged partner of the biggest and most influential live event in the Czech business services sector.

For partnership opportunities please contact Helena Tabakovová at

Understand the current needs of the GBS sector in Czech Republic and beyond

Build strong partnerships and grow your business network

Showcase your expertise and relevance in the “New Normal”

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Frequently asked questions and answers regarding ABSL Conference 2023 registration and participation.

Which ticket type should I buy?2023-08-02T13:13:52+02:00

If you are an ABSL member, please select the „ABSL MEMBERS Additional Conference Pass“. If you are not sure whether your company is an ABSL member, please check the list of members on our website

If you are not a member of ABSL, please purchase the „INDUSTRY DELEGATES (NON-MEMBER) Conference Pass” ticket.

All conference passes include access to the Diamond Award Gala Reception on 1st November. You can buy a separate Diamond Award Gala Reception ticket if you only wish to attend the evening without the Conference program.

How to use the unique member code for 2 free tickets?2023-08-02T14:34:15+02:00

Every ABSL member has received a unique member code for 2 free tickets for the Conference incl. Diamond Awards reception. The promo code was sent to the primary contact in your company (i.e. centre head, CFO, HR lead, or centre’s most engaged person that is considered as a main contact with ABSL). 

If you want to pick up your 2 free conference tickets please visit the registration link and choose the „ABSL MEMBERS Additional Conference Pass“. Proceed with the registration process. Once you are registered and reach the payment page, fill in the unique member code (you can use your unique member code max. twice).

 If you do not have the unique code or are not sure whether you have any promo code free to use, please contact and we will inform you accordingly.

Can I pay by invoice?2023-08-02T14:35:04+02:00

This year, there are two payment options. You can pay immediately by payment card or by bank transfer. In case you need to pay by invoice, please select the option „bank transfer“ and you will receive the proforma invoice via email after completing your registration. If you need to add a PO number or any other details to the invoice, please reply to the email. Once the proforma is paid you will receive a regular invoice for your accounting.

Please note that the invoice is issued from Happeneeour registration and payment intermediary. We will provide you with the necessary vendor information and banking confirmation from Happenee to ensure the smooth processing of a new vendor in your system.

How to buy the group passes?2023-08-02T13:22:10+02:00

We offer group passes for 3, 5, or 10 tickets. The system automatically applies a discount for these group purchases, and all tickets will be ordered and paid together.

Once the registration is completed and the group pass is purchased, the person who made the purchase will receive an email containing promo codes for the other individuals in the group. Each member of the group must go through the registration process using the provided code. This step is necessary as we require information about all conference attendees for fast check-in on the spot. Also, during the registration process, each attendee creates their login details for the Conference App.

Can somebody else register me?2023-08-02T13:23:22+02:00

We recommend that all participants register by themselves, as the registration process involves providing an email and creating a password that will be used to log in to the Conference App. In case somebody else registers you, make sure you know the created password (or you can change the password later).

How can I book a room in the hotel?2023-08-02T14:35:31+02:00

If you want to book a room in Courtyard by Marriott Hotel, Brno (where the Conference takes place), please use this link. The price on that link is discounted for ABSL Conference guests.

Is there going to be a Conference application?2023-08-02T13:25:18+02:00

Yes, as soon as the application is launched, all registered people will receive information about the application to be downloaded.

If you have any questions or recommendations for our new registration system please let us know via our email The system is new and we are trying to enhance it to the satisfaction of all parties involved. Thank you for your cooperation.

The ABSL Team

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