ABSL Fusion Leader is a unique tailored Leadership Development Programme created by business services experts for experienced business services leaders. The 1-year programme is one of its kind in the CEE and it is open exclusively to the Czech ABSL member network. Learn more here. Within the last 5 years, 200+ students successfully graduated. Find out more about their sector-changing projects below.

Graduates 2022

ABSL Fusion Leader Projects 2022

ABSL Diamond Awards Winner: Knowledge & Community Portal GRaSPe®

GRaSPe® delivers an intuitive solution that supports the ABSL vision of sharing knowledge, learning and networking.

Sign up and join the community for sharing among the ABSL Sector. The purpose of this sharing platform is to build a smarter GBS community in Czechia & beyond.


  • Rudolf Zvánovec (Coaching Systems)


  • Gabriela Gáplovská (Siemens)
  • Peter Guraj (Knorr-Bremse Business Service Europe)
  • Zuzana Šušotová (Accenture Czech Republic)
  • Martin Lašek (SAP Concur)
  • Jullien Lamsfus (Novartis)

Leadership Challenges & how to overcome them

Main idea of our project was to:

  • Identify the main challenges for GBS leaders and understand general practices and solutions.
  • Create a useful and practical toolbox addressing the challenges that might occur in a leader’s work.
  • Learn from the experience of the senior leaders of major GBS centers in the Czech Republic.

Topics that we covered were based on a survey at the beginning of the project and reflect the main challenges for the leaders in GBS. They spread from internal communication (team spirit, people development) to major company-related topics like talent retention and change management


  • Norbert Riethof (Coaching Systems)


  • Vojtěch Sůva (Accenture Czech Republic)
  • Hana Doležalová (Siemens)
  • Peter Tomšej (Knorr-Bremse Business Services Europe)
  • Zuzana Andrlová (Atlas Copco)

A Box of Chocolate Project

Discover the ingredients of successful hybrid and remote work. Company heroes from our podcast Box of Chocolate will inspire you. We touch diverse perspectives of today’s office – and home office – life with our employees, managers, newcomers, team-mates and other achievers.

Listen to the Podcast series. Discover the ingredients of successful hybrid and remote work.


  • Ota Kulhanek


  • Jan Kopecký (Johnson&Johnson)
  • Vladimíra Raidová (KBC)
  • Elena Jonášová (Siemens)
  • Kamil Borovička (Knorr-Bremse Business Services Europe)
  • Sejla Voljevica (Infosys)

Graduates 2021

ABSL Fusion Leader Projects 2021

ABSL Diamond Awards Winner: Post-Covid Flexible Working Office – Best Practices

What is the purpose of the office? How to motivate employees to return to the office? How to manage the office utilization on a daily basis? These are the most resonating topics of today among the ABSL members.

In collaboration with ABSL members, we collected the best practices in areas of office layout, technology, people management and change management. Our goal was to create a simple guide, highlighting the relevant aspects, to be considered when shaping the flexible office space after Covid.


  • David Böhm – Knorr-Bremse Services Europe – Siemens
  • Iveta Isbister – Siemens
  • Christopher Therkelsen – Ingersoll Rand
  • Bohumil Říha – Johnson & Johnson

“Bluebook” – New Way of Working

Aspects of traditional office based work typical for Business Services are probably impacted the most by the changes resulting from post-pandemic transformation to hybrid model of working. We collected best practices from our own companies, researched expert knowledge resources and compiled it all together in a short booklet full of practical recommendations. During the session we will introduce the key chapters and go through our companies’ lessons learned and recommendations presented by our center leaders.


  • Helene Sandberg – Siemens
  • Sudhir Gladson – Anheuser-Busch Inbev
  • Jiří Klimas – Pfizer
  • Jan Machač – Edwards Lifesciences

Open Forum for Newcomers to the Business Services Industry

We focused on creating a structured platform or gathering place, focused on new joiners and junior employees below managerial level working in the Business services Industry, that can serve as help in their initial steps, as well as a platform to get them ready for future requirements and professional development.


  • Inigo De Pedro – Infosys
  • Jan Štembera – Knorr-Bremse Services Europe
  • Jan Franc – Knorr-Bremse Services Europe
  • Maja Mladenović – Lear Corporation

Innovations and how to keep them alive

We are surrounded by a drive to innovate, yet do we know how to define them and drive them forward? We worked on a set of recommendations for management.


  • Radka Hlaváčová – SAP
  • Michal Šimon – KBC Group SSC CZ
  • Tereza Kühnel – Siemens
  • Lukáš Chmel – Siemens
  • Petra Brožová – Knorr-Bremse Services Europe

Graduates 2020

ABSL Fusion Leader Projects 2020

Diamond Awards Winner: How to stay relevant for GBS in the future

The winning project “How to stay relevant for GBS in the future” discuss age diversity & shared corporate social responsibility in the GBS sector.


  • Adéla Tanekou – Siemens
  • Jan Pistecký – Pfizer
  • Miroslava Kučerová – Crown Worldwide Group
  • Benny Shingler – OKIN BPS
  • Eliška Kubíčková – AB Inbev
  • Libor Ponocný – Lukoil

Skill-set of the future

Project “Skill-set of the future” is exploring what are going to be the critical skills & competencies that will be key for success for the future in GBS environment.


  • Roman Müller – GEP
  • Anis Kateb – Johnson and Johnson
  • Michal Brož – AB Inbev
  • Natalia Lazareva – Siemens
  • Žaneta Benešová – Pfizer
  • Anna Vacíková – Acamar

Environmental Practices

This project inspires companies to act responsibly though leveraging sustainable practices, stimulating environmental awareness and green initiatives.


  • Romain de Barbeyrac – GEP
  • Ewa Lakis – Siemens
  • Bernd Boketta – Mann and Hummel
  • Alexandra Serban – Landys and Gyr
  • Maroš Kováč – Accenture
  • Jakub Křepela – Atlas Copco Services

How to survive robocracy

This project focuses on key competencies mandatory for Managers in the near future, to “survive” the area of robotics and digitalization.


  • Jan Hajduk – Siemens
  • Veronika Burda Rábová – Accenture
  • Tomáš Wojtyla – Edwards Lifesciences
  • Maricris J. Lim – Infosys
  • Michal Schwarz – Atlas Copco