Jaromír Staroba

Chairman of the Board of the Directors, ABSL Czech Republic President

Jaromir is an ABSL CZ President and is among the key leaders of the brand new ABSL Fusion Digital Programme.

Jaromir was leading AB InBev Global Capability Center in Prague with team of over 900 professionals driving business services in area of logistics, HR, finance, customer and digital employee experience and procurement. He was with AB InBev since 2006 and has experience in various domains such as supply chain management, HR, project management including system implementations across both BSC area and business operations. Jaromir is strong believer in repurposing of business centers for value-added activities through Digital Transformation and Data AI/ML and Diversity&Inclusion ambassador.

Jonathan Appleton

Managing Director, member of the Board of Directors

Jonathan is the Managing Director of ABSL Czech Republic which represents the interests of Global Shared Service Centres and Outsourcing firms in the Czech Republic, one of Europes top outsourcing destinations. Jonathan has over 20 years experience in the CEE region and previously was a director at PwC Czech Republic where he supported Business Services clients in the Czech Republic and across CEE.

František Havel

Member of the Board of Directors
Global Service Center Operations Manager at Sandoz

František Havel, NGSC Prague Strategy & Operations manager in the global service center of Novartis in Prague. He has extensive experience from more than 19 years of operation in the sector of global business services. He dealt with both improving the efficiency of processes and increasing the quality of services provided in IT/telecommunications, finance and HR.

His goal on the ABSL Board of Directors is to raise awareness of the sector in the Czech Republic, promote the importance of key skills such as best-in-class business partnerships and reach out to qualified professionals and talented graduates.

Roman Pavloušek

Member of the Board of Directors
Global FSC Manager at Atlas Copco Services

Roman is an experienced executive director with a broad experience in finance & accounting, IT, risk & compliance and operations. He is currently leading Global Finance SSC function for global manufacturing company Edwards Ltd, having responsibility for managing centralized finance processes (Procure-to-Pay, Order-to-Cash, Record-to-Report, Information Provision&Analysis) and leading over 130 staff in centres based in Czech Republic and South Korea.

Jan Skoták

Member of the Board of Directors
Regional Center Head at Infosys

Jan is Infosys BPO Regional Center Head, responsible for Infosys BPO presence and operations in the Czech Republic. In addition, he drives client relationships and business growth for a portfolio of Fortune 500 companies across Europe, US, and Brazil. He is a member of Infosys Global Management Council. Jan has been with Infosys for 10+ years and has been the founding member of the team that has built Infosys BPO presence in the CEE region. He has managed the first Infosys BPO global operations from the CEE region and subsequently played several operational, sales, and strategic roles in Europe and US.

Ota Kulhánek

Honorary member of the Board of the Directors

Ota has been working in the SSC / BPO industry from the year 2003. Since 2011 he has been leading the internal SSC for Accenture in Prague. From 2003 to 2011 he had been working in the BPO area lastly he was leading Finance & Accounting BPO for Accenture in the Czech Republic. His areas of expertise are: SSC / BPO market and management, finance and accounting, project management and operational excellence.

Miroslava Kučerová

General Manager at Carrier

Member of the Board of the Directors

Miroslava has been working within Business Services sector since 2002 on various roles in Finance and Accounting, Human Resources and Payroll. She is currently leading Carrier Business Services center in Prague with the team of 250 employees delivering services to EMEA countries. Miroslava is passionate about people leveraging their full potential, employee engagement and company culture. Miroslava is an active mentor in Minerva21 group supporting other women in their self-development and impact on the society in Czech Republic.

Helle Juhl McDermott

Member of the Board of Directors
Senior Director Managed Services, ADP

Helle is originally from Denmark and has more than 20 years in Shared Services. She is a certified coach and NLP practitioner and is volunteering as a mentor for the Nordic Chamber of Commerce’s “Mentoring Exchange” and “Women helping women in business” for Torch. As part of her role at ABSL, she wants to focus on sharing the experience of smaller but very fast-growing centers, as well as promoting diversity.

Iveta Chválová

Member of the Board of Directors

Managing Director of SAP Services

Iveta Chválová, Managing Director of SAP Services in Prague. In addition to her role as director, she also leads the international Global Mobility team with overall responsibility for all cross-border movements and relocations within SAP. She started working at SAP after graduating from university in 2005. As part of her work at ABSL, she wants to actively contribute to the growth of the business services sector. She believes that the potential is huge and is convinced that business services are an increasingly important part of the entire value chain of companies.

Jan Nedělník

Member of the Board of Directors

General Manager at Konecta Czech & Hungary & Slovakia

Jan Nedělník, General Manager of Comdata Czech and Comdata Hungary. Jan has over 15 years of experience in the BPO industry and over 10 years at contact center Comdata. Comdata is a Diamond winner for implementing the COVID19 government help-line. The company responded immediately and flexibly to the government’s call and supported lines 112 and 1212, which collapsed under the huge number of inquiries. Withint ABSL he would like to raise the awareness of the sector in regions, to focus on CSR activities and to share the Comdata experience from this space to other ABSL members.

Adam Kiwalski

Member of the Board of Directors

GBS Head delivery management at Siemens

Adam is a shared services professional with +15 years of proven track record in a global environment. Adam managed various global-scale process transformations, harmonization and digitalization projects. Developing best-in-class processes across domains he provided process expertise and consulting services to a number of corporations.

Specialties: service delivery, transformations, process digitalization, process compliance, shared services, project management, LeanSixSigma.

Bohumil Říha

Member of the Board of Directors

Managing Director of Johnson&Johnson Global services in Prague

In addition to his role as director, he also leads the EMEA Procurement Team and is a member of the Global Procurement Leadership team.

He started working at Johnson & Johnson in 2016 and has extensive experience in Procurement, HR and Finance from more than 18 years in operation, transition and transformation in global business services and business process outsourcing.

Bohumil strongly believes in the strengths of the people in the sector of global services and he wants to focus on the development of the sector via growing of our people.

Marek Rešovský

Member of the Board of Directors

Managing Director at Deutsche Telekom Services Europe SK & CZ

Marek Rešovský has been working in Deutsche Telekom Group for 16 years. During this period, he has gone through various management positions mainly in finance and controlling. Since 2012, he was acting as Chief Financial Officer of T-Systems Slovakia, and has been active also in chambers of commerce, as well as other professional organizations (AmCham, IT Valley, CFO Club). Marek studied at the Faculty of Economics, TU in Košice, which he successfully graduated in 2002. He has been acting as Managing Director in Deutsche Telekom Services Europe Slovakia since June 2017 and also Managing Director in Deutsche Telekom Services Europe Czech Republic since August 2022. He has received several national and international awards for his for managerial achievements, including the most recent The BIZZ award in the Best company leader category. Thanks to the successful transformation of Deutsche Telekom Services Europe Slovakia, he managed to build one of the most awarded Shared Service Center in Slovakia.


Find out more about ABSL as an Employer at our profile on Welcome to the Jungle. Thank you WTTJ for creating these videos and photos depicting our purpose as an Association in such a beautiful manner.

Our Roles & Contacts

Helena Tabakovová

Senior Operations Manager: Business Development & Conference


Helena came to ABSL with direct experience from the international expert and contact center BlueLink International CZ, where she worked as a Brand and Employee Experience Manager. She was engaged in projects that won BlueLink prestigious awards in the area of business services. Helena also has significant work experience from the media as well as NGOs as a project and marketing manager.
As the Operations Manager at ABSL she is mainly responsible for business development, developing relations with ABSL members and partners and is in charge of ABSL projects and events at the operational level.

Iveta Kocmanová

Event & Community Manager: Networking events & Membership


Jarmila Drastíková

Education Programmes Manager: ABSL Fusion Programmes (ABSL Fusion Professional, ABSL Fusion Leader & MBA GBS)


Jarmila is passionate about people and enjoys seeing them grow within a company and become successful.

For more than twenty years, she was gaining human resources experience at companies like Albert, ADP, Deloitte, in the key areas of expertise – Talent and Development, Change Management activities, Onboarding, Recruitment, Data Analysis and Client Relationship Management.

Life–long learning believer that never stops learning.

Adela Pilatová

Expert Activities & Projects Manager: ABSL Report, Survey, Diamond Awards and other


Adela came to ABSL with direct experience from the business services as she previously worked for one of our founding members Zebra Technologies. She used to work for the ABSL as the Operations Manager. The last 4 years she spent taking care of her small children and now she returned to be responsible for various projects.

Ivana Smatanová

Marketing & Content Creator: Website, Social Media, E-mailing, Contact Management database, Branding


Ivana joined ABSL in August 2022 to help in building awareness about the value added of business services sector using her marketing skills and experience gained in multinational companies. She graduated University of Economics in Prague in the field International Business. During her studies, she has already been passionate about marketing and communication. Thanks to internship in online marketing agency and coordination of marketing activities for multinational logistic company in Czechia, Slovakia and Hungary, Ivana gained complex marketing & project management skills and developed her creativity and out-of-the-box thinking which she is eager to apply in ABSL. She likes spending her free time horse-riding and beach volleyball.

Darie Zmatlíková

Finance & Administration Coordinator


Marta Lipovská

PR Consultant, Head of PRCOM

Marta supports the activities of ABSL by communicating with the media on behalf of the association and by providing other PR services. She has a great understanding of the business services sector and topics such as HR or IT. In her previous roles she worked for local media agencies as well as in a PR team of Oracle. In 2008, she founded a PR agency PRCOM, which provides services to many local and international companies and helps them achieve their business goals.


We welcome new members who want to join the common voice of business services in the Czech Republic.