AI & Digital Forum 2025: Shaping the Future of Tech in Business Services

Technologists have long been excited by the idea of autonomous systems working side-by-side with people to help them. The hurdle was that we lacked that general problem-solving power. With LLMs, we finally have this missing component.

AI Agents are like layers on top of the language models that observe and collect information, provide input to the model, and together generate an action plan and communicate that to the user — or even act on their own, if permitted. So, both agents and models are equally important pieces of the puzzle, as far as generative AI tools go.

In this session, we will cover the whole idea of AI agents as a concept for system design and then show you the exact implementation of AI Agentic application – contact center – for both internal and external audiences.

Kenvue will showcase its award-winning Funpack Initiative, which has strengthened company culture by engaging over two-thirds of its 400 employees in social, cultural, and charity activities. Alongside this, Kenvue is enhancing its DC & Distribution Network with advanced analytics to optimize supply chains and adapt to market shifts. AI-driven Cost to Deliver & Route to Market strategies are further refining delivery efficiency, reducing costs, and ensuring real-time decision-making. These innovations highlight Kenvue’s commitment to employee engagement, operational excellence, and cutting-edge technology in consumer health.

Snapstack empowered a leading logistics provider to revolutionize their operations with Data, Automation, and AI, delivering a next-generation Core Logistics System for transport capacity planning, route management across their network of hubs and spokes, and seamless order management, to enable the client with a competitive advantage, by being able to scale their business to new heights. With 1,000+ dynamic display scenarios, seamless integration across the existing IT landscape, interaction points across the entire structure of the organization, and AI-driven intelligence, the system streamlines workflows, enhances productivity, ensures maximum utilization of capacities, and enables data-driven decision-making for the management. The platform was built in the past 2 years by teams from Snapstack’s delivery locations in the Czech Republic and Romania, with a total of 14 experts.

AI Agents—just another hype cycle or the future of intelligent automation? While questions remain about their true capabilities, the agentic era is here, ready to revolutionize how humans interact with documents. AI Agents are no longer just generalists; they are evolving into specialists capable of handling paperwork at every stage, even complex tasks requiring business context and human-level reasoning. Rossum is launching a set of skills and tools to enable AI agents to take over document processing, ensuring clarity, automation, and real-time insights. Join Rossum, as they unveil their Intelligent Document Processing Framework and showcase how AI Agents can automate everything from structuring processes to advanced tasks like GL coding. Deep dive into the future of AI-driven document workflows!

Join the only Czech digital academy for Business Services centers. 8 expert-led sessions by Asahi Europe & International, DiASBytes, Deloitte, Microsoft, Hewlett Packard Enterprise, NEOOPS, Rossum, The Hackett Institute, Infosys & more. Hands-on case studies. Center visits. High-level Leader networking. One year to boost your digital career.

ABSL Fusion Digital: the last spots left—secure your place now!