Expats.cz: Leader Talks: ČSOB’s Markéta Cechman on banks’ responsibility to customers and society

Published On: 2. 9. 2024

As the financial sector undergoes deep digital change, education, security and social outreach are key priorities.

From the customer’s perspective, banking has become increasingly accessible and user-friendly in the digital age. Actions which would previously have required going into a bank branch can now be performed at home with the touch of a button. Yet behind these slick user experiences are sprawling, complex organizations which are constantly seeking to innovate within a strict regulatory environment.

Markéta Cechman, Executive Director of Shared Services and Operations at ČSOB, plays a leading role in the transformation of operations at one of Czechia’s biggest financial groups. Expats.cz sat down with Markéta to discuss digitalization, financial education, and the need for large organizations to take social responsibility seriously.

About ABSL Czech Republic

ABSL (Association of Business Service Leaders in the Czech Republic) is an association of companies operating in the shared business services sector, which represents a strong generator of employment in the Czech Republic. ABSL was established in 2013 to foster companies in the business services sector, share best practices and help to develop the activities of its members and other entities operating in this segment. At the same time, ABSL provides support to foreign investors who want to establish their business services centres in the Czech Republic. Currently, there are nearly 400 centres in the Czech Republic employing 160,000 people. For more information, please visit www.absl.cz.