ProfiHR: Building resilience with the help of innovation – of the industry and of its people

Business today is no longer just about productivity and efficiency, but also about resilience. Only resilient companies can handle emergencies and crises. How to build resilience? And how to cope with a long-term shortage of people? The key is innovation, according to the director of ABSL Jonathan Appleton. A good example is the business and IT services industry, which is growing at double-digit rates.