With 72% of Czech business service centers implementing RPA and 59% leveraging Generative AI for predictive analytics and repetitive tasks, automation is revolutionizing the industry. Yet, fewer than 25% of training budgets are directed toward developing these critical skills. How are leading companies bridging the gap between technology and talent?

Retaining top talent is a priority for 79% of centers, especially for roles in automation, critical thinking, and complex problem-solving. Despite this, training hours have dropped to 40 per employee per year, creating a need for strategic investment in skills development to future-proof teams.

Czechia’s business services sector is powered by diversity: 43% of employees are foreigners, representing 32+ nationalities and working in up to 30 languages. This unique advantage fuels innovation and collaboration on a global scale.