The ABSL Report 2026 provides a comprehensive, data-driven overview of the Czech business services sector — a sector that continues to strengthen its strategic relevance, digital maturity, and global competitiveness.
Based on the ABSL Survey 2025 and expert contributions from our partners, the report maps the sector’s development across:
- Digital & AI-Driven Transformation
- Service Scope & Value Maturity
- Talent, Skills & Labor Market Dynamics
- ESG, Inclusion & Regional Development Ecosystem
In 2025, the sector reached 200,000 jobs, with 214,000 expected in 2026, across 380 centres in the Czech Republic.
This year’s edition captures a sector that has moved decisively beyond transactional delivery into advanced, knowledge-based, technology-enabled services.
Key Takeaways
Advanced Maturity Dominates
76% of processes delivered at Advanced or Partner level
AI & Automation Scale Up Internally
Sector: 8,000 FTEs in robotic workforce; 79% of centres have in-house automation capabilities.
HR Services Lead Growth
Fastest-growing 2025 service areas: Talent Management, Compensation & Benefits, and Recruitment.
Skills Gap Shifts to Advanced Tech
Most acute talent deficits: Tech & automation, software design & programming, data analytics, and critical thinking.
D&I Strengthen
63% of centres actively drive inclusion; 53% foster women’s leadership.
AI & Intelligent Automation: From Volume to Value
Automation is undergoing a strategic reset — centres are consolidating bot estates while increasing sophistication, shifting toward GenAI-enabled workflows and integrated digital ecosystems that enhance business outcomes rather than simply reduce costs.
Talent Transformation: New Roles, New Demands
Centres plan to expand roles such as AI/Machine Learning Engineers, Data Scientists, Prompt Engineers, and Cybersecurity Analysts, reflecting a clear pivot toward future-oriented technical and analytical capabilities.
Inclusion & Workforce Evolution
With 43% foreign employees, growing leadership diversity, and structured inclusion support in 63% of centres, the sector continues strengthening its position as one of Europe’s most international and mature service ecosystems.
Report Audio Summary
Prefer listening? Tune in to a short audio summary of the ABSL Report 2026 and discover why the Czech Republic has become a high-value global hub for business services.
In just a few minutes, this AI-generated podcast summary — created using Gemini — highlights the sector’s growth, its shift toward advanced knowledge-based services, and the key trends shaping its future.
