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The sector continues to grow despite the geopolitical situation in Europe, inflation rate and other economic demands, reporting positive numbers in employment growth, upscaling their expert teams and services provided. Centres are widening their portfolios of services, higher focus on customer centricity, which goes together with providing higher-value services. There is also a huge trend that centres focus more on diversity and inclusion, promotion of women to senior positions as well as human rights promotion and support which leads to better understanding of overall employees well-being.

The Czech centres continue to mature and expand their portfolio, showing that 76% of all services provided by the Czech centres are at the advanced or partner level.

Women continue to represent an increasing majority of the workforce in Czech business services. Companies do prefer action, not just policies to have in place. This includes women in leadership, parents on parental leave, people with physical or mental disabilities or people aged 55+. Most of the companies are taking action towards women in leadership roles 67% and inclusion of parents either on or after parental leave 54%. As in the Czech Republic, on parental leave are mostly women and the business service sector has about 58% of women as their employees. This is part of the sustainability of the companies to retain and work with current employees.

86% of centres consider this to have high or critical priority for 2023. Promoting customer-centricity and managing costs follow as the next highest priorities with 3 out of 4 centres considering these as high or critical priority for the next year.