LEADER GRADUATES

ABSL Fusion Leader is a unique tailored Leadership Development Programme created by business services experts for experienced business services leaders. The 1-year programme is one of its kind in the CEE and it is open exclusively to the Czech ABSL member network. Learn more here. Within the last 5 years, 200+ students successfully graduated. Find out more about their sector-changing projects below.

Introducing the ABSL Fusion Leader group dedicated to promoting employee well-being. Their project aims to inform individuals about burnout triggers and their impact on businesses. Drawing from extensive research, they provide crucial recommendations to GBS managers. They believe that everyone deserves to work healthily and sustainably. Through the story of Sarah, a dedicated manager in a bustling Prague business center, they highlight the toll that relentless dedication can take on one’s health and happiness. Addressing burnout, a pervasive issue affecting 40% of employees, particularly those without direct reports, this Fusion group advocates for a healthier work culture. Together, we all strive to create a more balanced and sustainable environment for our sector. Find out the research outcomes and more details in the presentation.

Main idea of our project was to:

• Identify the main challenges for GBS leaders and understand general practices and solutions.
• Create a useful and practical toolbox addressing the challenges that might occur in a leader’s work.
• Learn from the experience of the senior leaders of major GBS centers in the Czech Republic.

Topics that we covered were based on a survey at the beginning of the project and reflect the main challenges for the leaders in GBS. They spread from internal communication (team spirit, people development) to major company-related topics like talent retention and change management

Discover the ingredients of successful hybrid and remote work. Company heroes from our podcast Box of Chocolate will inspire you. We touch diverse perspectives of today’s office – and home office – life with our employees, managers, newcomers, team-mates and other achievers.

Listen to the Podcast series. Discover the ingredients of successful hybrid and remote work.

What is the purpose of the office? How to motivate employees to return to the office? How to manage the office utilization on a daily basis? These are the most resonating topics of today among the ABSL members.

In collaboration with ABSL members, we collected the best practices in areas of office layout, technology, people management and change management. Our goal was to create a simple guide, highlighting the relevant aspects, to be considered when shaping the flexible office space after Covid.

Aspects of traditional office based work typical for Business Services are probably impacted the most by the changes resulting from post-pandemic transformation to hybrid model of working. We collected best practices from our own companies, researched expert knowledge resources and compiled it all together in a short booklet full of practical recommendations. During the session we will introduce the key chapters and go through our companies’ lessons learned and recommendations presented by our center leaders.

We focused on creating a structured platform or gathering place, focused on new joiners and junior employees below managerial level working in the Business services Industry, that can serve as help in their initial steps, as well as a platform to get them ready for future requirements and professional development.

We are surrounded by a drive to innovate, yet do we know how to define them and drive them forward? We worked on a set of recommendations for management.

The winning project “How to stay relevant for GBS in the future” discuss age diversity & shared corporate social responsibility in the GBS sector.

Project “Skill-set of the future” is exploring what are going to be the critical skills & competencies that will be key for success for the future in GBS environment.

This project inspires companies to act responsibly though leveraging sustainable practices, stimulating environmental awareness and green initiatives.

This project focuses on key competencies mandatory for Managers in the near future, to “survive” the area of robotics and digitalization.